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Apple TV Plus: How to cancel (and what's coming up, in case you want to keep it) - CNET

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iPhone app: Apple TV+

Apple TV Plus launched in late 2019, offering a yearlong free trial to people who purchased Apple gadgets -- a free period that Apple kept extending (until now). 

Sarah Tew/CNET

Apple TV Plus -- Apple's subscription video service aimed at competing with the likes of NetflixDisney Plus and HBO Max -- just shook up the deals that let most of its subscribers watch its original shows and movies free. Last week, many existing customers were charged for the first time, and it has phased out a longtime offer to get a yearlong free trial. 

Back when Apple TV Plus launched in November 2019, the company offered an extended, one-year free trial for anyone who bought a qualifying Apple gadget, like an iPhone, iPad, Apple TV, iPod Touch or Mac. Even though Apple TV Plus is among the cheapest subscription streaming services of its kind, at $5 a month or $50 a year, the generous promotion compensated for its lightweight library. Apple TV Plus launched with only nine original titles and no catalog of older shows to binge. 

Then as Apple TV Plus slowly worked to widen its catalog of original programming, Apple extended those year-long free trials past their expirations multiple times. Many subscribers have never paid for the service as long as it's existed. One analyst estimated that 62% of Apple TV Plus accounts were freeloading with some sort of promotion. 

But that changed last week. Apple made two big shifts. 

First, anyone who's been on a free trial longer than a year was automatically charged for either a month or a year of the service, depending on what you originally signed up for. 

Second, any new subscriber who wants to unlock an extended free trial with an Apple gadget purchase gets only three months free, not an entire year. 

Apple TV Plus still features original TV shows and movies... and only original shows and movies. Unlike its main competitors, it continues to lack a deep library for you to dive into. But it has ramped up its stable of original programming to more than 70 titles. And Apple TV Plus has a number of of high-profile premieres coming up in the next few months, like the second seasons of Ted LassoThe Morning Show and See.

But with a reported budget of $6 billion to rope in some of Hollywood's biggest stars, Apple has decided it won't offer Apple TV Plus as a pseudo-free service anymore. The past week marks the point that many people must start reckoning with whether or not Apple TV Plus is worth paying for. 

How do I cancel Apple TV Plus?

The simplest way for you to cancel Apple TV Plus, regardless of how you signed up or what device you're using, is to sign in with your account's Apple ID at tv.apple.com. Click or tap the small circular account icon in the upper right corner and select Settings. Then scroll down to Subscriptions and, finally, tap the link to Manage. From there, you can choose to cancel your subscription. 

How do I check the time left in my free trial?

You can check the remaining time of your free trial at the same Settings page described above, under the Subscriptions section. CNET also has an article explaining other ways to find the expiration date of your free trial on your iPhone or your Apple TV streaming box. 

When is the release date for Ted Lasso season 2? 

Ted Lasso -- a feel-good, fish-out-of-water sports dramedy -- may be Apple TV Plus' closest thing to a breakout hit. It's set to return July 23 for its second season, just a few weeks after Apple TV Plus reined in its free promos.

If you kicked off your free year after July 23, 2020, then you should still have free access when Ted Lasso season 2 premieres. But anyone else whose free trial has been extended faces the deal's expiration on July 1. 

Also, keep in mind, Apple releases episodes of most of its series week to week rather than all at once, so the finale of Ted Lasso's second season won't be available for weeks after its premiere.

What other big shows and movies are coming after these free-trial changes? 

In addition to Ted Lasso's return on July 23, Apple has a number of other big releases in the pipeline this summer and beyond: 

  • July 16 -- Schmigadoon, a musical comedy produced by Saturday Night Live creator Lorne Michaels and starring Cecily Strong and Keegan-Michael Key. It's about a couple on a backpacking trip meant to rekindle their relationship when they discover a magical town in which everyone is living in a studio musical from the 1940s.
  • Aug. 6 -- Mr. Corman, a dramedy series created by and starring Joseph Gordon-Levitt, about a struggling musician coming to terms with adult life and unrealized dreams. 
  • Aug. 13 -- CODA, an independent film that swept major awards at the Sundance Film Festival this year. It's a coming-of-age story about a teen who dreams of becoming a singer, an ambition complicated by the dynamics of her tight-knit, working-class family, in which she is the only member who isn't deaf. 
  • Aug. 27 -- See, season two. See is a fantasy starring Jason Momoa, set in post-apocalyptic society in which everyone is blind, save for two of Momoa's adopted children. 
  • Sept. 17 -- The Morning Show, season two. Apple TV Plus' marquee drama stars Jennifer Aniston and Reese Witherspoon as anchors on a morning broadcast news show that's grappling with the fallout of sexual assaults by one of its biggest stars. 
  • Sept. 24 -- Foundation, a sci-fi series adapted from Isaac Asimov's best-selling novels.
  • Oct. 22 -- Invasion, a sci-fi series that follows an alien invasion through different perspectives around the world. 
  • Nov. 12 -- The Shrink Next Door, a limited series starring Paul Rudd, Will Ferrell and Kathryn Hahn about a psychiatrist to the stars and his longtime patient, inspired by true events. 

Wait, where exactly do I watch Apple TV Plus?

Unlike Netflix and other subscription streaming services, Apple TV Plus doesn't have its own dedicated app. The Apple TV Plus programming resides inside Apple's TV app, which also serves as a hub to watch programming from other video subscriptions and to rent or buy movies and shows a la carte. 

Some users can be (understandably) confused when the same app presents them with Apple TV Plus shows and movies, included in a subscription, alongside programming they need to rent or buy, all mashed together in the same interface. But the Apple TV app for iPhones, iPads and many streaming devices like Roku has a tab dedicated to Apple TV Plus originals. 

However, if you want to watch on an Android phone, or any mobile device besides an iPhone or iPad, you'll have to watch on a web browser. The Apple TV app isn't available beyond iOS for mobile devices. 

How much does Apple TV Plus cost?

Apple TV Plus costs $5 a month, or $50 for an annual subscription. By comparison, Disney Plus is $8 a month, with a library of movies and shows that dwarfs Apples. And Netflix, the world's biggest subscription streaming service, prices its most popular plan at $13 a month in the US; it offers other tiers at $9 and $16 a month.

Apple TV Plus talent gathers with CEO Tim Cook in the lobby of the Steve Jobs Theater.

Art Streiber/Apple

Apple is also including Apple TV Plus with its Apple Music student-discount plan, now offering both streaming services in the $5-a-month deal at no extra cost.

Apple TV Plus is also available as part of a discount bundle of services called Apple One. Long expected since Apple began making subscription services a bigger strategy, Apple One ranges in price from $15 to $30 a month for different combinations of subscriptions. Apple TV Plus is included in all tiers of Apple One; depending on the tier, Apple One bundles may also include Apple Music, Apple Arcade, Apple News Plus, storage service iCloud and the coming guided-workout service Apple Fitness Plus. (Disney Plus had offered something similar by packaging that service with both Hulu and ESPN Plus.) 

Does Apple TV Plus offer a free trial after these changes? 

Apple TV Plus has a seven-day free trial standard for any new subscriber. 

Starting July 1, Apple TV Plus offers an extended, three-month free trial to people who buy an iPhone, iPad, Apple TV, iPod Touch or Mac. 

The extended free trial applies to both new and refurbished models, including devices from the iPhone Upgrade Program, and it's not restricted to any specific sales channel, so it applies to both Apple Store purchases and those at resellers. It's available in all countries where Apple TV Plus is operating. 

Free trials were long the industry standard, but they are becoming more rare. Services like Netflix, Disney Plus, HBO Max and Peacock have all phased out their standard free trials for new members. And Apple's one-year free period for gadget owners was atypically long. The tactic worked well for Apple Music, though. Apple launched its music service with an extended, six-month free trial, and Apple Music quickly became the world's second most popular music service by subscribers behind Spotify. 

What other shows and movies does it have?

Apple's shows run the gamut of drama, comedy, documentary -- even undefined deals with a single big star attached. It's also spending big to get top Hollywood names: Oprah WinfreySteven Spielberg and J.J. Abrams and other heavy hitters are on board. Apple also struck an exclusive deal with Alfonso Cuarón for the famed director's first television projects. 

Since Apple TV Plus resides in Apple's TV app, you can check out the selection there before signing up. You can also browse the catalog through third-party services like Reelgood

Apple's press site also rounds up all Apple TV Plus original titles, including some that have been announced but aren't released yet. 

Apple planned to give theater runs to some of its films before streaming them on Apple TV Plus, but the coronavirus pandemic has halted nearly all theatrical releases for the time being. 

How does Apple TV Plus compare with Netflix, Disney Plus and other subscription video services? 

Apple TV Plus is a subscription streaming service to watch the company's original series and movies exclusively. Like Netflix, it doesn't have ads. 

Unlike Netflix, it doesn't have a big library of licensed shows or movies, nor will it release full seasons of its shows all at once in a binge-able bunch (for the most part). Most Apple TV Plus series premiere a small cluster of episodes, often three, followed by one new episode every week. Full seasons of some series drop all at the same time, though. 

Apple TV Plus is available in more than 100 countries and is also part of Apple's family-sharing feature, which allows you to add up to five family members to share a plan. Apple originals are available in 4K, HDR and Dolby Vision, and most titles also offer Dolby Atmos sound, according to this Apple support page.

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How do I sign up? 

Apple TV Plus is associated with Apple ID, which is the same log-in you'd use for iCloud or downloading apps from its App Store. If you don't already have an Apple ID, you can create one here

If you already have Apple's TV app on an iPhone, iPad or Apple TV, you simply need to open the app and navigate to any of the places where Apple is prominently promoting its original shows. On newly purchased iPhones, for example, the app already knows you've purchased a new gadget to qualify for the deal. Whether you're starting Apple TV Plus with a year free or just the standard one-week trial, the shows start playing in the app after a few taps.

You can also sign up and watch online with a web browser at the Apple TV Plus site

What devices can stream Apple TV Plus?

Apple's programming is available on all its devices with the Apple TV app. 

03-reese-witherspoon-jennifer-anniston-for-apple-tv-plus-at-apple-event

Reese Witherspoon (left) and Jennifer Aniston revealed the name of their Apple TV Plus series, The Morning Show, at Apple's event in March. 

Claudia Cruz/CNET

In addition, Apple TV Plus is available on some competitors' devices. Apple's TV app is available on Roku and Fire TV, two of the most widely used streaming devices in the US, and for smart TVs from Samsung and LG. You can watch it on Sony and Vizio smart TVs via AirPlay, and the TV app should be available for those smart TVs now. 

Apple widened support for Apple TV Plus to game consoles in the fall. In October, Sony said its Playstation 5 would support Apple TV Plus at launch. A couple of weeks later, Microsoft said Apple TV Plus would be supported on the Xbox One, Xbox Series X and Xbox Series S.

Subscribers will also be able to watch Apple TV Plus on the web at tv.apple.com.

But the Apple TV app isn't available on any mobile devices except iPhones or iPads. That means Apple TV Plus subscribers with non-Apple phones -- meaning, the huge population of people with Android phones -- need to stream to their mobiles via the web, rather than in an app. 

Apple is a gadget giant. Why does it want to become Netflix? 

Apple is taking aim at original video because it could be a crucial enticement for people to buy more iPhones and other gadgets. You can't overstate the importance of the iPhone to Apple. The phone, one of the most popular in the world, still accounts for more than half its sales and was critical to Apple's march to become the first US company worth $1 trillion

Apple quickly established its bona fides in subscriptions businesses with Apple Music. But the content on Apple Music is essentially the same as every other music service. They all have tens of millions of songs. Apple Music has been successful largely because of its presence on the iPhone, already in the pockets of millions of people. It hasn't been nearly as successful working the other direction, acting as a lure to buy the latest Apple gadget.  

Original video from big-name stars and creators you can't watch anywhere else, however, could be different. 

Apple clearly has a hunch it will be.

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